Terms and Conditions

By registering to the Global Department Store Summit (GDSS) you agree to the following Terms and Conditions:


Registration is not considered confirmed and entrance not permitted until payment of the cost contribution of €1'100 or € 1'400 has been received in full. Delegates can only register online on the GDSS website www.dssummit2012.org by card (Visa, Mastercard, American Express). The cost contribution to the GDSS is entitling to an entry at the two-day conference GDSS, refreshments, and participation to the Official Dinner on Thursday evening 10 May 2012. The cost contribution does not include travel to or from the conference venue or any accommodation costs incurred. No partial refund will be made if a delegate attends only one day of GDSS conference or is not in the position, for whatever reasons, to participate to the Official Dinner.

In addition to the GDSS conference, delegates have the possibility to join a Store Tour organized on Friday 11 May 2012, in the afternoon. Cost contribution for the Store Tour is €199. The Store Tour is optional and reserved only for GDSS delegates. No partial refund will be made if a delegate registered for both the GDSS conference and the Store Tour, and is not in the position, for whatever reasons, to participate to the conference or to the Store Tour.

Cancellation Policy

Cancellations must be received in writing by email (info@dssummit2012.org) or fax (+41 44 291 5000).

  • Cancellations received before 16 March 2012 will be eligible for 100% refund.
  • Cancellations received between 16 March 2012 and 10 April 2012 shall incur an administration charge of €150. You agree that this charge represents a genuine pre-estimate of the costs occurred as a result of cancellation.
  • Cancellations received after 10 April 2012 and 'no shows' are not refundable.

In the unlikely circumstance that the GDSS has to be cancelled for any reason within the control of the organizer, a credit voucher for the full payment of the GDSS conference and the Store Tour will be issued for part or full payment for any IGDS Global Conferences (Global Department Store Summit, World Department Store Forum). The organizer shall not be liable to delegate's travel, accommodation or other costs if IGDS is forced to cancel the GDSS as a result of an event beyond organiser's control (including, without limitation, to acts of force majeure, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).

If the GDSS is postponed for reasons beyond the direct control of the organizer, your booking will be transferred to a revised date. The terms listed here will apply to all transferred bookings. In the case of a postponed meeting, the cancellation policy will be adjusted in order to be in accordance with the new GDSS date.

In exceptional circumstances it may be necessary for reasons beyond the control of the organizer of the GDSS to alter the content, venue, or the date and timing of the conference, all participants will be notified in advance of such changes. However, GDSS cannot be held liable for any costs occurred. Also, this action does not entitle delegate for refund.

Substitute Delegate

Should registered delegate be unable to attend, the organizer welcomes a substitute delegate attending instead at no extra cost. Please notify the following information by email at info@dssummit2012.org or by fax to +41 44 291 5000: name, job title, phone number and e-mail of both the registered delegate and the replacement delegate.


GDSS participants and delegates are responsible for taking appropriate insurance cover in connection with their attendance at the event. To the full extent permitted by law, the event organizer, or any individuals associated with the organization conference shall not be liable for any kind of loss or damage to personal property or delegates unless caused by our negligence.

Intellectual Property

All rights (including copyright and database right) in all presentations, documentation and materials published or otherwise made available as part of the GDSS (including but not limited to any audio-visual recording of the GDSS) is owned by the organizer or is included with the permission of the owner of the rights. No photography, filming, broadcast or other dissemination of the Content is permitted, unless previously agreed with the organizer. Materials provided by the organizer remain the intellectual property of GDSS. Delegates and participants consent to GDSS (or its designees who have been specifically employed by the organizer) the possibility to make on-site recordings of you by any means without compensation of any kind to you.

Governing Law

These Terms and Conditions are governed by Swiss law.
Organizer and GDSS reserve the right to decline registrations in case the event is sold out. Please note that there is a limited number of seats available; registrations will be served on a first in basis. The organizer reserves the right, in their sole discretion, to limit or deny access to the GDSS to any entity or individual and is not obliged or cannot be forced to give any reason for doing so.

Zurich, 30 November 2011

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