'Staying Relevant for Growth'

08.00 – 08.50

Registration Desk open / Welcome Coffee & Tea in Foyer

09.00 – 09.10

Welcome & Opening

09.10 – 09.30
  • 'The New Rules of Retail'
    Mr Michael Dart, Senior Partner of Kurt Salmon,  USA
09.30 – 11.30

Session 1 – 'Pioneering Retail Style'



  • 'The Art of Being Unique'
    Mr Richard Lepeu, Deputy CEO of Richemont, Switzerland
    Mr Cyrille Vigneron, Managing Director of Cartier Europe, France


  • 'Coffee: From Convenience to Experiences'
    Mr Richard Girardot, CEO of Nespresso, Switzerland



  • 'Next Generation Retail Environments'
    Mr Steven Lowy, Co - CEO of Westfield Group, Australia

    Followed by a panel discussion moderated by Ms Alison Embrey Medina, Executive Editor of DDI Magazine, USA and including Mr Brooks Kitchel, Senior Partner and Director of Kurt Salmon, USA 
11.30 – 12.30

Lunch Break

12.30 – 14.00

Session 2 – 'The CEO Perspective'


  • Mr Bernie Brookes, CEO of Myer Holdings, Australia
  • Datuk Alfred Cheng, Group Managing Director of Parkson Retail Group, Malaysia
  • Mr Tos Chirathivat,  CEO of Central Retail Corporation, Thailand
  • Mr Andrew Jennings, CEO of Karstadt, Germany
  • Mr Chris Papachristophorou, Managing Director of RREEF Real Estate, UK
  • Mr Philip Shearer, CEO of Clarins, France

    Round Table moderated by Dana Telsey, CEO & Founder of Telsey Advisory Group, USA
14.00 – 14.30

Refreshment Break

14.30 – 16.30

Session 3 - 'Delighting the Customer'


  • 'The Luxury Value: Delivering More'
    Mr Robert Wallstrom, President of Saks Off Fifth, USA 


  • 'The Focus is on Services'
    Mr Tsutomu Okuda, Chairman & CEO of J. Front Retailing (Daimaru / Matsuzakaya) , Japan


  • 'Becoming Britain's Favourite Multi-Channel Retailer'
    Mr Andy Street, Managing Director of John Lewis, UK

    Followed by a panel discussion moderated by Ms Jayne Rafter, Publisher of Retail & Leisure International, UK

End of Day 1

19.00 – 22.30

Official Dinner & Department Store Award Ceremony

FRIDAY 11 MAY 2012

'Staying Relevant for Growth'

08.00 – 08.50

Registration Desk Open / Welcome Coffee & Tea in Foyer



09.05 – 11.00

Session 4 – 'What Makes Luxury?'


  • 'Building the Ultimate Luxury Brand'
    Mr Yves Carcelle, Chairman & CEO of Louis Vuitton, France


  • 'Redefining Luxury in Emerging Markets'
    Mr Peter Partma, Chairman of the Board of TSUM, Russia


  • 'Offering Luxury Customer Experience'
    Mr Paolo De Cesare, Chairman & CEO of Printemps, France 

    Followed by a panel discussion moderated by Ms Lorna Hall, Senior Analyst of WGSN, UK
11.00 – 11.30

Refreshment Break

11.30 – 13.30

Session 5 - 'The Creativity Edge'


  • 'Creativity, Culture and the Consumer'
    Mr William P. Lauder, Executive Chairman of The Estée Lauder Companies, USA



  • 'Galeries Lafayette's Creative Edge'
    Mr Paul Delaoutre, Chairman & CEO of Galeries Lafayette Department Stores, France


  • 'The Future of Retail'
    Ms Alannah Weston, Creative Director of Selfridges, UK

    Followed by a panel discussion moderated by Mr Vittorio Radice, CEO of La Rinascente, Italy

Closing / Snack & Drinks

14.00 – 18.00

Store Tour Paris (as per registration only)

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